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Returns and Exchanges

To complete your return or exchange, we require a receipt or proof of purchase.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only replace items if they are defective, damaged or we determine that there was a production issue. If you need to exchange it for the same item, send us an email at shop@therugbyshop.com and send your item to:

The Rugby Shop
3009-3151 Lakeshore Rd
Kelowna BC, Canada

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@therugbyshop.com.

Items not refundable

  • Sale items.
  • Gift Cards.
  • Exchanges (if applicable)

Return Shipping

Customers are responsible for paying for return shipping costs in the case of non-defective goods such as changing color, size or cut.

If you receive a refund, the cost of return shipping will be deducted from your refund.
If product is defective, we will send you a pre-paid shipping label to return the item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Custom Orders

Custom orders such as sublimated team wear, embroidered or screen printed items will only be refunded or replaced if it is determined that there was an untenable production issue. These items are custom to your team and cannot be sold else where, so careful attention must be paid to the design and ordering phase. Please triple check your Order Confirmation form before giving the final sign off. We are not responsible for any discrepancies in order specifications that are signed off on in the Order Confirmation form.