RETURN & REFUND POLICY

Overview 

At The Rugby Shop, we want you to love what you ordered. If something isn't right, we are here to help. Please read our return policy carefully before initiating a return. 

Eligibility for Returns 

We accept returns within 30 days of the confirmed delivery date. To qualify for a return, items must meet all of the following conditions: 

• Item is in new, unused condition 
• All original tags are attached 
• Item is in its original packaging 
• A receipt or proof of purchase is provided 

All clearance and final-sale items are non-returnable. We are unable to accept returns on items that show signs of use, damage, or missing tags. 

For hygiene reasons, the following items cannot be returned unless defective: mouthguards, compression garments, socks, and any items marked as non-returnable on the product listing. 

How to Initiate a Return 

To start a return, contact our customer service team before shipping any items back to us: 

• Email: info@therugbyshop.com 

Once your return is approved, mail the item(s) to: The Rugby Shop Returns, #3009 3151 Lakeshore Rd, Kelowna, BC V1W 3S9 

Shipping Costs 

Return shipping is at the customer's expense unless the product is defective or an incorrect item was shipped. Original shipping charges are non-refundable. For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. The Rugby Shop is not responsible for lost return shipments. 

Refunds 

Once we receive and inspect your returned item(s), we will process your refund within 5–7 business days. You will receive a confirmation email when the refund has been issued. Refunds are applied to the original payment method. 

Exchanges 

If you received a defective or incorrect item, we will arrange an exchange or replacement at no additional cost to you. Please contact us within 30 days of delivery to arrange this. For size exchanges on eligible items, please initiate a return and place a new order for the correct size. 

Contact Us 

Questions about a return or refund? Reach our customer service team at info@therugbyshop.com, Monday–Friday, 9am–5pm ET.