PRIVACY POLICY
Introduction
The Rugby Shop ('we', 'us', or 'our') operates this website and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information You Provide
- Name, email address, phone number, and shipping/billing address when placing an order
- Account login credentials if you create an account
- Communications you send us (emails, contact forms, support requests)
Information Collected Automatically
- IP address and browser/device type
- Pages visited, time on site, and referring URLs
- Cookie and session data (see Cookies section below)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to your questions and customer service requests
- Send marketing emails (only with your consent)
- Improve our website and product offerings
- Comply with applicable laws and regulations
Consent
By providing your personal information to complete a purchase or create an account, you consent to its use for that specific purpose. For secondary uses such as marketing, we will request your explicit consent. You may withdraw consent at any time by contacting us at shop@therugbyshop.com.
Disclosure of Information
We do not sell your personal information. We may share it with:
- Shopify Inc., which hosts our online store
- PayPal, Inc., when you choose to pay using PayPal at checkout (see PayPal section below)
- Payment processors and shipping carriers to fulfil your order
- Authorities when required by law or to protect our legal rights
- A successor entity in the event of a merger or acquisition
Shopify
Our store is hosted on Shopify Inc. Your data is stored through Shopify's secure platform. If you use a direct payment gateway, Shopify stores your credit card data encrypted to PCI-DSS standards and retains it only as long as necessary to complete the transaction. For more information, see Shopify's Privacy Policy at shopify.com/legal/privacy.
Paypal
The Rugby Shop accepts payment through PayPal, Inc. ('PayPal'). PayPal is a third-party payment platform that allows you to pay using your PayPal account balance, linked bank account, orcredit or debit card. When you choose to pay with PayPal at checkout, you will be redirected to PayPal's secure platform to complete your transaction. The Rugby Shop does not receive or store your PayPal account credentials or payment details. All payment processing is handled directly by PayPal.
By using PayPal to complete a purchase, you agree to PayPal's User Agreement and Privacy Policy, whichgovern PayPal's collection, use, and storage of your information. We encourage you to review PayPal's policies at paypal.com/legalhub before using this payment method.
Payment Security
All payment information is securely processed at checkout. We do not store your full credit card information.
Cookies
We use cookies to enhance your browsing experience, track sessions, and analyse site traffic. You may disable cookies through your browser settings, though this may affect site functionality. Cookie types used include session cookies, preference cookies, and analytics cookies.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at info@therugbyshop.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated on our website. Continued use of our site following any update constitutes acceptance of the revised policy.
Contact
The Rugby Shop | info@therugbyshop.com | #3009 3151 Lakeshore Rd, Kelowna, BC V1W 3S9