SHIPPING

Order Processing 

Orders are processed within 2-5 business days of receipt, excluding weekends and public holidays. You will receive a confirmation email with tracking information once your order has been dispatched. 

Domestic Shipping (Canada) 

We ship across Canada via major carriers.  Estimated delivery times: 

•     Standard Shipping: 5–10 business days 
•     Expedited Shipping: 2–4 business days 
•     Express Shipping: 1–2 business days 

Shipping rates are calculated at checkout based on your location and order weight. 

Free Shipping 

Free standard shipping is available on domestic orders that meet the minimum order threshold displayed at checkout. Free shipping does not apply to remote locations, expedited shipping, or orders requiring special handling.  

United States & International Shipping 

We currently ship to the United States and select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. The Rugby Shop is not responsible for customs delays. 

XLR8 Product Line

XLR8 products are fulfilled differently depending on your location.

United States

XLR8 items ship directly from our US-based fulfilment partner.  Because they ship separately from our other products, XLR8 items may have different processing and delivery times, and if your order includes other items, they may arrive in a separate shipment with its own tracking number.

Canada

XLR8 orders ship from our warehouse and follow the standard processing and delivery times outlined above.

Large & Team Orders 

For large orders that may require freight transportation, please contact us directly for a shipping quote at info@therugbyshop.com. We work with freight partners to provide competitive rates for bulk shipments. 

Tracking Your Order 

Once your order ships, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your delivery status. If you have not received tracking information within 3 business days of your order, please contact us. 

Lost or Damaged Shipments 

If your order arrives damaged or is confirmed lost by the carrier, contact us immediately at info@therugbyshop.com. We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund.